Return & Refund Policy

7-Day Return Window

We have a 7-day return policy, which means you have 7 days after your item is delivered to request a return. Requests submitted after this window will not be accepted. Delivery date is determined by the carrier's tracking information.

Eligibility

To be eligible for a return, your item must be:

• Unused and in new, resalable condition
• In the same condition you received it, with all original accessories, cables, and included components
• In its original packaging
• Accompanied by your receipt or proof of purchase

Items showing signs of use, wear, physical damage, or missing components not present at the time of delivery will not be accepted. We reserve the right to deny a return or issue a partial refund reflecting the reduced value of the item.

How to Start a Return

To start a return, contact us at morphstudioshd@gmail.com within 7 days of delivery, including your order number and photos of the item. We'll review your request and confirm whether it's approved.

Items sent back to us without first requesting and receiving return approval will not be accepted.

Once approved, your return must be shipped back to us within 7 days of receiving authorization. Returns postmarked after that date may be declined.

Return Shipping

Return shipping costs are the customer's responsibility, unless the return is the result of our error (wrong item shipped, defective item, etc.), in which case we will cover the cost of return shipping.

We recommend using a trackable, insured shipping method. We are not responsible for return packages that are lost or damaged in transit, and a refund cannot be issued for a return we never receive.

Approved returns should be sent to: [INSERT RETURN ADDRESS]

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at morphstudioshd@gmail.com with your order number and photos of the issue, so we can evaluate it and make it right. Claims submitted after 48 hours will be reviewed on a case-by-case basis.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale/clearance items and gift cards

Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is approved, place a separate order for the new item.

European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. This EU right applies regardless of the shorter general return window above. As with standard returns, your item must be unused, in its original packaging with all accessories and components included, and you'll need your receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, including whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Original shipping charges are non-refundable. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at morphstudioshd@gmail.com.

Your Statutory Rights

Nothing in this policy limits or waives any statutory consumer protection rights you may have under the laws applicable to your purchase.