Refund policy
Return & Refund Policy
7-Day Return Window We have a 7-day return policy, which means you have 7 days after your item is delivered to request a return. Requests submitted after this window will not be accepted. Delivery date is determined by the carrier's tracking information.
Eligibility To be eligible for a return, your item must be:
- Unused and in new, resalable condition
- In the same condition you received it, with all original accessories, cables, and included components
- In its original packaging
- Accompanied by your receipt or proof of purchase
Items showing signs of use, wear, physical damage, or missing components not present at the time of delivery will not be accepted. We reserve the right to deny a return or issue a partial refund reflecting the reduced value of the item.
How to Start a Return To start a return, contact us at hello@atomiccreations.co within 7 days of delivery, including your order number and photos of the item. We'll review your request and confirm whether it's approved.
Items sent back to us without first requesting and receiving return approval will not be accepted.
Once approved, your return must be shipped back to us within 7 days of receiving authorization. Returns postmarked after that date may be declined.
Return Shipping Return shipping costs are the customer's responsibility, unless the return is the result of our error (wrong item shipped, defective item, etc.), in which case we will cover the cost of return shipping.
We recommend using a trackable, insured shipping method. We are not responsible for return packages that are lost or damaged in transit, and a refund cannot be issued for a return we never receive.
Approved returns should be sent to:
Atomic Creations Co 3660 E Bay Drive, Apt 223 Largo, FL 33771
Damages and Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at hello@atomiccreations.co with your order number and photos of the issue, so we can evaluate it and make it right. Claims submitted after 48 hours will be reviewed on a case-by-case basis.
Exceptions / Non-Returnable Items Certain items cannot be returned, including:
- Made-to-order items (such as lamps) once production has begun
- Sale/clearance items and gift cards
Please get in touch if you have questions about a specific item.
Exchanges The fastest way to get what you want is to return the item you have, and once that return is approved, place a separate order for the new item.
Refunds We'll notify you once we've received and inspected your return, including whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Original shipping charges are non-refundable. Please note it can take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at hello@atomiccreations.co.
Your Statutory Rights Nothing in this policy limits or waives any statutory consumer protection rights you may have under the laws applicable to your purchase.